winraj's Privacy Policy

winraj collects various types of information to provide its services. This information is used solely for the proper operation of the platform and to provide you with better service.

1.1 Personally Identifiable Information

During the registration process and at later stages, we may collect the following information:

• Full name (in Bengali and/or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current and permanent address
• National ID or passport number (for identity verification)

1.2 Financial Information

To ensure secure transactions, we may collect the following financial information:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

When you browse our platform, the following technical information may be collected automatically:

• IP Address
• Device type and operating system
• Browser type and version
• Site access time and session information
• Information collected through cookies and tracking technologies

winraj collects your information in various ways. We always collect information transparently and keep you informed about the purpose of collection.

2.1 Direct Provision of Information

When you create an account on winraj, complete the identity verification (KYC) process, contact customer support, or participate in a contest — you provide information directly. The information collected through this method forms the core of our data repository.

2.2 Automatic Data Collection

Our servers and analytics tools automatically record certain technical information on each of your visits. This includes your browsing patterns, preferred game categories, and time spent on the platform.

winraj uses your information only for specific and legitimate purposes. We never use your information for irrelevant or unauthorised activities.

3.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposits and withdrawals
• Personalising the gaming experience
• Resolving technical issues
• Evaluating and improving platform performance

3.2 Ensuring Security and Compliance

• Preventing fraud and money laundering
• Verifying age to prevent access by minors
• Preventing the creation of multiple accounts
• Complying with applicable laws and regulations

3.3 Communication & Customer Support

• Sending important account notifications
• Informing you about promotional offers (subject to your consent)
• Responding to customer support requests
• Sending responsible gaming messages

Protecting your personal information is winraj's highest priority. We store your data using the latest industry-standard technology.

4.1 Technical Security Measures

winraj uses SSL (Secure Socket Layer) encryption technology, which encrypts all data transmitted between your browser and our servers. We also maintain the following security measures:

• Data encryption (both at rest and in transit)
• Regular security testing and audits
• Two-Factor Authentication support
• Firewall and intrusion detection systems
• Restricted staff access policy

4.2 Data Retention Period

We retain your information only for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by applicable law.

winraj does not sell your personal information. However, in certain circumstances we may share limited information with trusted third parties.

5.1 Legitimate Reasons for Sharing Information

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity verification services — as part of the KYC process
• Technology service providers — for platform operations
• Law enforcement agencies — to meet legal obligations

5.2 Our Commitments to Third Parties

We have strict confidentiality agreements with the third parties with whom we share information. They may use this information only for the specified purpose and may not use it for their own interests or transfer it to any other party.

Cookies are small text files stored on your device that help improve your browsing experience. winraj uses several types of cookies.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login state, verify security, and manage gaming sessions. Disabling these cookies may cause the platform to not work properly.

6.2 Analytical Cookies

We use analytical cookies to monitor and improve platform usage. These cookies do not reveal your identity and collect information in a completely anonymous manner.

6.3 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. Most browsers provide simple options for managing cookies. However, disabling certain cookies may affect your gaming experience.

winraj respects your rights over your personal information. You may exercise the following rights:

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you and how it is being used. In response to this request, we will provide you with a full report within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Some changes to information may require re-verification of your identity.

7.3 Right to Delete Information

After closing your account, you may request that we delete your personal information. However, due to legal obligations, retaining certain information for a specified period may be mandatory.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional messages from us at any time. This change can be made through your account settings or by contacting our support team via live chat.

winraj strictly restricts its services to those aged 21 and above. The protection of minors is an integral part of our privacy policy.

8.1 Age Verification Process

During the registration process, we verify the age of all users. This verification is completed via national identity card or passport. No one under the age of 21 is permitted to create an account.

8.2 Prohibition on Collecting Information from Minors

winraj does not knowingly collect personal information from any minor. If such information comes to our attention for any reason, we will delete it immediately and close the associated account.

The security of financial transactions is extremely important to winraj. All transactions conducted via bKash, Nagad, Rocket, Upay, and bank transfer follow the highest security standards.

9.1 Encryption of Payment Information

All your payment-related information (mobile banking numbers, bank details) is protected through industry-standard encryption technology. winraj never stores your complete payment information directly — only the portions necessary for transaction verification are used.

9.2 Minimum ৳500 Transaction Policy

The minimum deposit amount on our platform is ৳500 and the minimum withdrawal amount is also ৳500. One reason for setting this limit is to prevent small fraudulent transactions. Successful withdrawals are generally completed within 1 hour.

9.3 Suspicious Transaction Monitoring

We operate an automated monitoring system to prevent money laundering and keep your account secure. If an unusual or suspicious transaction is detected, we will contact you and, if necessary, carry out additional verification.

winraj reserves the right to update this privacy policy as needed. Amendments to this policy may be required due to legal changes, adoption of new technology, or changes in the scope of services.

10.1 Notice of Changes

If any significant changes are made to the privacy policy, we will send a notification to your registered email and update the "Last Updated" date at the top of this page. For minor changes, only the date may be updated.

10.2 Consent After Changes

If you continue using our services after a policy change, you will be considered to have agreed to the updated policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, comments, or complaints about this privacy policy, we are always ready to help.

To learn more about our responsible gaming policy and general terms and conditions, visit the pages below: Responsible Gaming & Terms and Conditions.