winraj Terms and Conditions

1.1 Minimum Age

Users must be at least 21 years of age to participate on the winraj platform. Use of this site by anyone under 21 is strictly prohibited. Providing false information during registration will result in permanent account closure and deposited funds may be forfeited.

1.2 Geographic Eligibility

This platform is primarily operated for users in Bangladesh. Residents of any country or region where online gaming is legally prohibited are not permitted to use this platform. It is entirely the user's responsibility to comply with the laws of their own country.

1.3 One Account Per Person

Each individual may open only one account. Creating multiple accounts or operating an account under another person's identity is strictly prohibited. If this rule is violated, all related accounts will be closed.

2.1 Registration Process

Registration must be completed by providing accurate and complete personal information. The name, mobile number, email address, and payment method details provided at registration must be correct and belong to you personally.

2.2 Identity Verification (KYC)

winraj may at any time request that you provide a government-issued identity document (National ID, passport, or driving licence) for identity verification. Withdrawals may be temporarily held until verification is complete.

2.3 Account Security

It is your responsibility to keep your password and login details completely confidential. Any unauthorised use of your account must be reported to our support team immediately. winraj is not responsible for any loss resulting from third-party access to your account.

2.4 Updating Information

If any account details change (mobile number, email, address), our support team must be notified as soon as possible. If a user is unable to receive services due to outdated or incorrect information, the responsibility lies with the user.

3.1 Accepted Payment Methods

winraj supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The payment account must be registered in your own name. Use of third-party payment accounts is not permitted.

3.2 Deposit Process

Deposits are generally credited to the account instantly. If a deposit is delayed for any reason, please contact us via our 24/7 live chat. It is advisable to keep the transaction receipt or screenshot.

3.3 Withdrawal Process

Withdrawal requests are generally processed within 1 hour. Account verification must be complete before a withdrawal can be made. Withdrawals may be delayed for review in cases of unusual or suspicious activity.

3.4 Transaction Limits

winraj reserves the right to set or change transaction limits at any time in the interest of security and risk management. Contact live chat for information on any specific limits.

3.5 Refund Policy

Deposits that have been correctly processed are generally non-refundable. However, if a duplicate transaction occurs due to a technical error or a deposit does not appear in the account, please contact our support team — we will investigate and take the necessary action.

4.1 Bonus Claim Terms

To claim a bonus, a specified minimum amount must be deposited for the first time after registration. Bonuses are applicable only to eligible users and winraj reserves the right to change or withdraw any bonus offer at any time.

4.2 Wagering Requirements

The specified wagering requirement must be met before any bonus funds can be withdrawn. For the welcome bonus, this requirement is 20x (bonus amount × 20). Only the bonus balance may be used to play before the wagering requirement is fulfilled.

4.3 Bonus Abuse

If any user attempts to claim a bonus by creating multiple accounts, providing false information, or by any other improper means, the bonus will be cancelled and the account may be suspended.

4.4 Promotional Offers

From time to time, winraj organises various promotional offers, cashback deals, and special events. Each offer will have specific terms that will be communicated at the time the offer is announced. winraj reserves the right to modify, suspend, or cancel any promotion.

4.5 VIP Program

The winraj VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback rate varies by tier: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%. Tier upgrades are based on a user's activity and gaming history.

5.1 Software and Technical Issues

Any loss caused by internet disconnection or technical issues during a game is outside winraj's liability. However, if a game result is displayed incorrectly due to a server error, we will review the matter and take corrective action.

5.2 Validity of Game Results

All games on winraj follow fair play principles. Game results are determined by a third-party certified Random Number Generator (RNG). If you have an objection to any game result, you must notify the support team within the specified time.

5.3 Maximum Win Conditions

winraj may set a maximum limit on winnings in a single session or over a specified period. For more details, please contact our live chat support.

5.4 Betting Rules

Separate rules apply to each market for cricket betting and other sports betting. If an event is cancelled or postponed, bets will be refunded. winraj reserves the right to cancel any bet identified as part of suspicious betting activity.

6.1 List of Prohibited Activities

• Abusing bonuses by creating multiple accounts
• Depositing illegally obtained funds into an account (money laundering)
• Using any software, bots, or automated systems to play games
• Exploiting technical errors on the platform improperly
• Using a third-party account or selling/transferring an account
• Engaging in fraudulent or harmful behaviour against other users
• Attempting unauthorised access to winraj's systems
• Registering with false information or concealing identity

6.2 Fraud and Deception

If any form of fraud or deceptive activity is proven, winraj reserves the right to forfeit all balances in the related account and notify law enforcement authorities.

7.1 Responsible Gaming Policy

winraj places the highest priority on responsible gaming. We believe gaming is a form of entertainment — not a way to solve financial problems. All players are encouraged to enjoy games within their own means.

7.2 Self-Exclusion Feature

Any user may request that their account be temporarily or permanently closed. To use this feature, please contact our 24/7 live chat. Self-exclusion requests will be actioned as quickly as possible.

7.3 Support and Advice

If you feel that gaming is having a negative impact on your life, please contact our support team. More detailed information is available on the Responsible Gaming page.

8.1 Data Collection and Use

winraj collects only the personal information necessary to provide its services. Your information is not sold to any third party. For a detailed description of how your data is used, please read our Privacy Policy.

8.2 Security Measures

winraj uses SSL encryption technology and industry-standard security measures to keep your personal and financial information secure. Our servers undergo regular security audits.

8.3 Cookie Policy

winraj uses cookies to improve the user experience and maintain the functionality of the platform. Continued use of the site will be taken as your consent to the use of cookies.

9.1 Service Availability

winraj strives to provide uninterrupted service at all times, but the service may be temporarily disrupted due to technical maintenance, upgrades, or unforeseen circumstances. winraj will not be held responsible for such disruptions.

9.2 Liability for Financial Loss

Any financial loss resulting from participation in gaming is entirely the result of the user's personal decisions. winraj is not liable for any financial loss arising from a user's gaming decisions.

9.3 Third-Party Services

The game software used on winraj is operated by third-party providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming). winraj is not directly responsible for the performance of this software or game results, but we will provide assistance with any issues.

10.1 Closure at the User's Request

You may request to close your account at any time. Please withdraw any available balance before closing your account. The account closure process will be completed once verification is done and there are no outstanding obligations.

10.2 Closure or Suspension by winraj

In cases of a breach of terms, suspicious activity, or fraud, winraj reserves the right to suspend or permanently close any account without prior notice. In such cases, the balance may be forfeited.

10.3 Inactive Accounts

An account may be marked as inactive if there has been no activity for an extended period. A certain maintenance fee may apply to such accounts. Please ask the support team for more details.

11.1 Right to Amend

winraj reserves the right to revise, change, or update these terms and conditions at any time. Users will be duly notified of any significant changes.

11.2 Effective Date of Changes

Revised terms will take effect from the date they are published. If you continue using the platform after any revision, you will be considered to have accepted the new terms. If you do not agree to the changes, you may request to close your account.

11.3 Language Preference

These terms have been drawn up in Bengali, and the Bengali version will always be considered authoritative. In the event of any interpretive dispute, the Bengali text will be treated as final.

12.1 How to Submit a Complaint

If you have any complaint regarding these terms or winraj's services, please contact us through the following:

• 24/7 Live Chat — speak directly with our support team in Bengali
• Email: [email protected]

12.2 Complaint Resolution Timeframe

All complaints are reviewed in a timely and fair manner. Our support team will confirm receipt of your complaint and provide regular updates until it is resolved.

12.3 Related Pages

To learn more about winraj's policies and terms, please visit the following pages:

• Privacy Policy — how your information is collected and used
• Responsible Gaming — a complete guide to safe gaming
• FAQ — answers to common questions
• About Us — learn more about winraj